Guardian Protection Services
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Guardian Protection Services Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Guardian Protection Services has 1.6 star rating based on 30 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: When it worked, Good sevice, System works ok.
Cons: These are liars not trustworthy, Not going over contract in an honest manner, Cancellation policy.Recent recommendations regarding this business are as follows: "Install cameras yourself", "ABSOLUTELY STAY AWAY ! ZERO ACROSS THE BOARD!", "No way they don’t hold up their end of contract", "Read every single word in your contract or don't bother", "If you want your family SAFE don’t use Guardian".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Guardian Protection Services has 1.6 star rating based on 30 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: When it worked, Good sevice, System works ok.
Cons: These are liars not trustworthy, Not going over contract in an honest manner, Cancellation policy.Recent recommendations regarding this business are as follows: "Install cameras yourself", "ABSOLUTELY STAY AWAY ! ZERO ACROSS THE BOARD!", "No way they don’t hold up their end of contract", "Read every single word in your contract or don't bother", "If you want your family SAFE don’t use Guardian".
Most users want Guardian Protection Services to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Billing Practices. The price level of this organization is high according to consumer reviews.
Top Guardian Protection Services Reviews
"Guardian Home Protection - Customer Care Review"
I switch my home protection from adt to Gardian protect, it started off like I made a bad choice, because adt drop my fee down from $47 to$ 24 I was set, the...
"To not have others go through what ive gone through"
I had service and decided to add three cameras salesman came out we talked and supposedly set up contract weeks went by so i called him he said they sent me...
Hermitage, Pennsylvania
To not have others go through what ive gone through
I had service and decided to add three cameras salesman came out we talked and supposedly set up contract weeks went by so i called him he said they sent me wrong form get that taken care of in staller comes out there for hours milking the clock gets one camera up which half the time it doesnt work,then reschedule another guy comes totally wastes my time another 3hrs lost which he could care less hes getting paid while im loosing money just want to put up my own blink cameras work much better anyhow never a call back from salesman or company wishe they would just come take the one down that doesnt work half the time and just forget about it terrible experience
User's recommendation: Install cameras yourself
Newark, New Jersey
Come on scamers, found all damaged wiring left and buried in walls
User's recommendation: ABSOLUTELY STAY AWAY !!!!!! ZERO ACROSS THE BOARD!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marshall, Pennsylvania
Do we have a contract or not?
Guardian Protection has contacted us. They have been very cooperative in correcting this matter. Thanks Dan, problem solved.
Got "3-1-1" security system. We received e-mail thanking us for our payment. The e-mail also offered free video doorbell till 7/31/2022. Called Brian, "that promotion is over", "you don't qualify".
Next phone call, "I'll get back to you". Have never heard from Brian again. We have called main office and been told someone would call us within 24 hours, still have not talked to anyone. Install date was to be July 26 they called to reschedule for Aug.
9.
I believe this is now after the promotion date. Do we really want your service?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Katy, Texas
Would Never Recommend
My husband and I bought our first home and made it VERY clear that we were first-time homebuyers and were very overwhelmed and unsure of the process of installation. All I knew if that I wanted a security system.
The man who installed the system had us sign the agreement on his phone and then never provided us with a copy of the contract.
A little while later we had a false alarm and was charged $40 by our local municipality because they said we were supposed to have a permit for the alarm, which we were never made aware of (again, first-time homebuyers).
When I called Guardian to discuss the issue, the customer service reps were rude and threw the contract in my face and said it was my responsibility.
I then proceeded to try and cancel and was surprised with a $1200 early termination fee, which we were never warned about. Now we're stuck in this contract for 5 years and stuck in this home because if we decide to move we either have to talk to new homeowners into taking over the awful contract or paying the $1200 fee to move the service.
All in all, Guardian Protection is just very sneaky and deceitful.
Preferred solution: Cancel contract without $1200 fee.
User's recommendation: Read every single word in your contract or don't bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Morristown, Tennessee
Not good service
User's recommendation: No way they don’t hold up their end of contract
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nashville, Tennessee
Backing of couch shape is week. Lost its firmness
Preferred solution: Let the company propose a solution
Hi, This is Guardian Protection. Unfortunately this review was posted to the wrong company.
We only offer professionally installed security systems. I believe you are looking for Guardian Products (GuardianProducts.com). We are not related to that company. Best of luck in getting things resolved.
Mary Lynn M. Customer Satisfaction Advocate for Guardian Protection security systems
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bradenton, Florida
Alarm going off and no call back from security company to make sure everything and everyone is ok
We have our home security with GUARDIAN HOME SECURITY, after sending an alarm to our home at 11:38 pm for garage door tampering they did not call back to our home to make
Sure everyone and everything was safe and ok. Any time the alarm goes off THEY ARE SUPPOSE TO CALL AND ASK FOR SECURITY CODE AND CHECK TO MAKE SURE EVERYTHING IS SAFE. They did not.
Preferred solution: Removed from contract without cost to me ,due to breach of contract on their part.they did not call our home after they set off an alarm.
User's recommendation: If you want your family SAFE don’t use Guardian
Hi Connie, Your device indicated a trouble issue and Guardian would like to repair or replace this for you at no charge. I understand our professional technician was scheduled to visit your home on April 26 but was unexpectedly delayed at a previous appointment.
I understand you weren’t able to permit him to provide the service at your home at a later time that afternoon and that you preferred to reschedule. We hope to hear from you soon so that we can restore this device for you. Please call us as soon as possible at 1-800-PROTECT (800-776-8328).
Thank you, Mary Lynn M. Customer Satisfaction Advocate
San Bernardino, California
Would not recommend
Preferred solution: Get out of contract
Hello, we are sorry to hear of the misunderstanding with the sales representative. Please email us at wecare@guardianprotection.com if we can look into this further for you.
Long time customer gets the SHAFT
I've been a loyal customer for almost 10 years, paying the inflated monitoring costs to cover the cost of equipment. Even at 8 years of service, I have paid over $6500 in fees.
I would think that they have definitely recovered their expenses in the equipment I have. I had an issue with a router and 2 of my cameras were not working. So, because we are a WORKING FAMILY, I had to wait over a week for service on a Saturday. The service guy came and was a TOTAL JERK.
There was an issue with the router and power. He did absolutely nothing but restore power and the cameras came up. "Here - I need your signature" - unknown to me a bill for $115! The technician had an attitude from the moment he drove in the driveway.
So, I call customer service and ..... NOTHING!
I really liked this company when I got the system but it's obvious, they have grown, been bought out or whatever and have NO concept of customer service! Word to the wise, DO NOT DO BUSINESS WITH GUARDIAN PROTECTION.
- When the company was young
- Deceive to get business
- Not going over contract in an honest manner
- Customer service
Preferred solution: out of whatever contract I have left without any penalties
Hello, I'm very sorry to hear of the service fee issue. Typically if there is an issue with internet or an issue outside of Guardian's control then there is a service fee to visit.
Please email wecare@guardianprotection.com with your address of service so I may have the appropriate supervisor reach out to you to discuss further. Sincerely, Nathan D Customer Satisfaction Advocate
Resolved: Illegal installation.
I was contacted by a very kind and professional lady with Guardian by the name of Debbie. I learned that the system was not installed by Guardian, but by an independent company.
Guardian provided only the monitoring service. Never the less, Debbie and Guardian stepped...
She "won" the drawing and ended up getting the system installed, signing a contract, and then finding out she had to pay a monthly fee, and was locked into a multi-year contract. She does not use the system and wants it removed. The system was installed without our permission and we want it removed.
This company refuses to discuss this with me because I do not have the password that my 85 year old mother-in-law cannot remember. If you need a security system, look somewhere else.
Hello, I'm very sorry to hear of the frustrations with your mother-in-laws agreement. Please email us the address of service to wecare@guardianprotection.com so I may have the appropriate supervisor look into this further for you.
Replying to
Winfield, West Virginia
Guardian solved the problem
Austintown, Ohio
Lies about contract
- Cancellation policy
- These are liars not trustworthy
- Misleading sales pitch
Preferred solution: Terminate contract
Hello, I'm sorry to hear you feel deceived by the signed agreement. Please email us at wecare@***.com wiht your service address so we may look into your concerns further. Sincerely, Nathan D Customer Satisfaction Advocate
Pike, Indiana
Faulty video cameras and very poor responce
Preferred solution: Let the company propose a solution
Hello, I'm sorry to hear of the issues with scheduling a service visit for your cameras. Please email your service address to wecare@***.com so I may assist. Sincerely, Nathan D Customer Satisfaction Advocate
Lutherville, Maryland
Horrible
Hello, I'm sorry to hear about the issues with your system so close to installation as this is not typical. I would like to help if you could please email your service address to wecare@***.com. Sincerely, Nathan D Customer Satisfaction Advocate
Southwest Dallas, Texas
Simple request for past 12 months billing history
Preferred solution: fax(682)312-9136 or email swanda.lewis@yahoo.com past twelve months billing history please
Hello, We would be happy to help you with this request but need to verify your account information. Please call us at 1-800-PROTECT or email wecare@gpsx.net. Thank you!
Burlington, North Carolina
Promised the world delivered minimum
Buyer Beware! Every time Guardian does anything and I mean anything you are locked into yet another contractual agreement.
You are forever under contract or pay the Buy Out amount. Either way you are screwed. Right now I am paying $41.99/month and I don't even have an installed system.
I'm paying until the contract is paid off but are receiving zero security protection. Nice way to do business.
Brands Related to Guardian Protection Services
ArmstrongOneWire
Armstrong Group of Compan...
Armstrong Comfort Solutio...
4Front Solutions
Companies Similar to Guardian Protection Services
ADT
“I am appalled at how ADT is treating me after my five years of loyalty. On December 7th, a Brinks tech...“
Vivint
“Talked to a SALESMAN for an hour about everything we needed, top to bottom. I was very thorough and...“
Monitronics
“i no longer have service with monitronics - haven’t for years and would like the unit removed. please...“
Brinks Home Security
“If I could give 0 stars I would, STAY AWAY! SAVE YOUR MONEY! Have tried to cancel my contract with them...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi Gregory, I am sorry for the frustration. I would like to get you some assistance.
Can you please email your full name, premises address, and phone number to wecare@guardianprotection.com so that I can look into this for you. I look forward to hearing from you.
Sincerely, Mary Lynn M. Customer Satisfaction Advocate
Hi Gregory, I am sorry for the frustration. I would like to get you some assistance.
Can you please email your full name, premises address, and phone number to wecare@guardianprotection.com so that I can look into this for you. I look forward to hearing from you.
Sincerely, Mary Lynn M. Customer Satisfaction Advocate